Refund Policy
Last updated: 21 June 2025
Returns and Refunds Policy
Thank you for choosing theflightreservation.com. We appreciate your trust and strive to ensure your satisfaction with every purchase.
If your recent purchase does not meet your expectations, we encourage you to review our Return and Refund Policy for guidance on how to request support, return a product, or apply for a refund. Our goal is to keep the process clear, fair, and hassle-free.
The following terms apply to all products purchased through our platform.
1. Interpretation and Definitions
Interpretation
The terms with capitalized initials have meanings defined under the following conditions. These definitions apply equally whether in singular or plural form.
Definitions
- Company: (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to theflightreservation.com
- Service: Refers to the items offered for sale on the Service.
- Orders: Means a request by You to purchase Services from Us.
- Web Service: Refers to the Website.
- Website: Refers to theflightreservation.com, accessible from https://www.theflightreservation.com
- You: Means the individual accessing or using the Service, or the legal entity on whose behalf such individual is doing so.
2. Eligibility for Refunds
Refunds are governed by the terms of theflightreservation.com and the policies of the service providers (e.g., airlines, hotels, car rental companies). To qualify for a refund, the following conditions must be met:
- Booking Source: The booking must have been made directly through theflightreservation.com. Third-party bookings are subject to their own policies.
- Policy Compliance: The refund request must follow the cancellation and refund policies of the associated service provider.
- Required Documentation: You must provide supporting documents, such as:
- Proof of booking (e.g., confirmation number, email receipt)
- Communication with the service provider
- Other relevant evidence supporting your claim
- Refund Method: Once approved, refunds are typically issued to the original payment method used during booking.
Important Note: Not all bookings are eligible for a refund. In some cases, non-refundable fares, last-minute cancellations, or provider penalties may result in partial or no refunds. Administrative fees may also be deducted.
3. Submission of Refund Requests
To ensure a smooth refund process, please follow the steps below when submitting your request:
- Review Provider Policies: Check the service provider’s refund and cancellation terms before submitting your request.
- Submit Documentation: Include:
- Booking Confirmation: Invoice or document verifying your booking details.
- Payment Confirmation: Proof of completed payment (e.g., bank or gateway statement).
- Service Provider Correspondence: Emails or messages supporting your claim.
- Other Evidence: Photos, reports, or official letters (if applicable).
- Clearly State Reason: Clearly explain the reason for the refund (e.g., service failure, unmet expectations).
- Meet Submission Deadlines: Submit within the timeframe defined by the provider’s refund policy. Late submissions may be denied.
- Escalate If Needed: If your request is denied, you may escalate the issue internally or seek consumer protection help.
4. Processing of Refunds
Refunds, when approved, are processed per the provider’s terms (e.g., airlines or hotels). While theflightreservation.com will assist, we are not responsible for delays or denials caused by the provider.
Documentation Requirements
Service providers may ask for:
- Valid identification
- Proof of payment
- Booking confirmation
- Relevant correspondence
Communication Channels
Use the official communication methods provided by the service provider for faster processing and tracking.
Escalation Procedures
If your request is unresolved or denied:
- Follow the provider’s escalation process.
- Contact your local consumer protection authority, if necessary.
Payment Method Impact
- Credit/Debit Cards: 5–10 business days (depending on your bank)
- Digital Wallets (e.g., PayPal, Google Pay): 3–5 business days
- Bank Transfers: Varies based on your bank’s internal processing time
Refund Tracking
Many providers offer refund tracking tools or portals. We encourage you to use these for updates on refund status and timelines.
Special Circumstances
In cases such as:
- Medical emergencies
- Bereavement
- Natural disasters
Some providers may offer discretionary refunds or waivers. Supporting documents like medical or death certificates may be required.
Special Taxes
- International taxes or levies may not be refundable.
- Refunds depend on regulatory and provider-specific policies.
Other Surcharges
- Fuel or security surcharges are generally non-refundable.
- Even partial base fare refunds may exclude these charges.
Please check fare rules at booking to understand refund limitations.
5. Changes in Policy
theflightreservation.com reserves the right to modify this Refund Policy at any time. Changes take effect immediately upon posting to our website.
You are responsible for reviewing this policy regularly. Continued use of our services signifies acceptance of the revised terms.
6. Contact Us
For questions or assistance regarding our Refund Policy, our 24/7 Support Team is here to help: